NOW SUPPORTING SIDEWALK OPERA

FAQ

  • What payment methods do you accept?
  • Where is my order confirmation?
  • Do you sell gift cards?
  • What is so special about Roast to Order coffee?
  • What countries do you ship to?
  • Can I alter my order?

Roast to Order Coffee

What is so special about Roast to Order coffee?

Peak Freshness and Flavor! When you purchase traditional store bought coffee you are more likely than not buying coffee that has already passed its peak freshness. This typcially results in a significant loss in aroma and flavor. 

When you purchase coffee at Brain Mugs & Brew we roast your coffee beans AFTER the order has been placed to ensure that you recieve your coffee at its peak freshness. Peak freshness is normally between 4-10 days after the roast date!

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We take payment once your order has been placed. We also accept payment by PayPal, Apple Pay and Google Pay. 

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at admin@brainmugs.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

What countries do you ship to?

We only ship to customers in the United States and US territories. 

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Gift Cards

Do you sell gift cards?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $25, $50, $75 or $100.

You can purchase them HERE!